Phoenix Yoga Studios Student Terms and Conditions
Last update: 7 December 2020
Last update: 7 December 2020
As we are still under COVID-19 restrictions please read the following:
• Do not come to class if you are feeling ill.
• Class limits: All classes are limited to 20 students. You must book before coming to class.
• Booking a class: Bookings are as normal using our Phoenix app or via desktop. You are able to book up to 14 days in advance. You may book more than one class per day.
• Arrival: Please do not arrive any earlier than 10 minutes before class.
• Cancel a class: If you can’t make it to a class you must cancel your attendance by 2 hours before the class start time. If you do not cancelyou will be charged $15 from the nominated payment method on your account. This does not include Live Stream bookings. If you are using a class pass or membership, your session will be returned to your account. If you are on an Intro Pass you will not be charged but will forfeit the class from your pass.
• Waitlist: If a class is full you can put yourself on the waitlist. To check your position go to the schedule on your account. You will be notified via the email on your account when a space is free and you have been signed in.
• Health awareness: When you arrive please sign in, get a temperature test and wash your hands. If you can, bring your own yoga mat and any other equipment you may wish to use.
• Masks: You do not need to wear a mask to attend class. However it is recommended to wear a mask if you cannot keep 1.5 metre social distance. Examples of this may be in the change room, or in the hallway and stairwell.
• Unlimited membership: There are no restrictions on use, come as many times as you wish.
1. Every possible effort is made to deliver classes and services on time as advertised. However, the schedule is subject to change or cancellation with out notice. Phoenix Yoga Studios is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason.
2. The minimum term is 4 consecutive weeks (28 days). No suspensions within the first 4 weeks.
3. Fees: 1 Class/Week Membership is $80 on an autopay schedule every 28 days. This allows you 2 classes per week, accessing regularly scheduled classes in Studio 1 and Studio 2. This membership excludes guest teachers, workshops, retreats, teacher training or other special events.
Membership fees will be charged to your credit card or bank account once per fortnight via a third party biller Ezidebit. No additional transaction fees are charged for auto-debits.
It is your responsibility to ensure there are sufficient funds available to cover the fortnightly auto-debit. Should a payment be declined for any reason, Phoenix Yoga Studios reserves the right to process payment at anytime to settle any debt owed.
4. Failed transactions: If your auto-debit is directly from your bank account and is declined or has insufficient funds, the transaction will fail and yields additional bank costs. Unfortunately, Ezidebit is unable to absorb these costs and applies a $14.80 fee for these failed transactions. If your auto-debit is from a credit or debit card and is declined or has insufficient funds a charge of $5 will be added to your account for each failed attempt.
The terms and conditions of our third party biller Ezidebit form a binding component of your membership agreement. They can be found in hard copy at reception or on the bottom left of our website www.phoenixyogastudios.com.au titled Ezidebit T&C’s.
5. Phoenix Yoga Studios is in no way responsible for additional bank fees that you may incur from your bank. Bank fees are under the terms and conditions of contractual agreements that lie between you and your bank.
6.If an auto debit cannot be made for any reason, Phoenix Yoga Studios may in its absolute discretion, process payment anytime after the due date upon receipt of sufficient monies in your account.
7. If auto-debit payments fail, Phoenix Yoga Studios may in its absolute discretion cancel the membership.
8. At the end of 4 weeks: After 4 consecutive weeks, the membership will automatically continue on a 28 day basis until you opt to terminate the membership. Membership termination may be done online via your account at anytime. Go to: https://phoenixyogastudios.com.au/cancel-my-membership/
Terminations will not be accepted via Facebook, phone, email or any other medium.
9. Suspensions: After the first 4 weeks of this membership, the membership may be suspended via a written request via email to hello@phoenixyogastudios.com.au for a minimum of one week (7 days). Suspensions must be made in 7-day increments only. i.e. 1 week, 2 weeks, 3 weeks, 4 weeks – maximum 12 weeks per year. Phoenix Yoga Studios cannot pro-rate day usage. We require up to 7 days notice prior to the suspension date request. Suspensions will not be accepted via Facebook, phone or any medium other than email.
10. Booking etiquette: Please late cancel if you are unable to attend a class to make your place available to others. Cancellation may be made via the online booking system or mobile app up to 2 hours before a class with out penalty. Cancellations will not be accepted via phone or email. If you do not attend a booked session or cancel within the early cancel window (of 2 hours) you will be charged $15 for the class, and the class from your membership will be returned to use at a later time.
11. No entry is permitted after the class-start time and leaving class early is only permitted in an emergency.
12. Memberships may not be shared. Anyone caught sharing memberships will be denied entry and forfeit their membership permanently.
13. Queries: All queries in regards to the contract are to be addressed in writing to hello@phoenixyogastudios.com.au and will be answered via email to ensure validity. The studio is not responsible for agreements made orally or outside of this correspondence including teachers and reception staff.
1. Every possible effort is made to deliver classes and services on time as advertised. However, the schedule is subject to change or cancellation with out notice. Phoenix Yoga Studios is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason.
2. The minimum term is 4 consecutive weeks (28 days). No suspensions within the first 4 weeks.
3. Fees: 2 Class/Week Membership is $120 on an autopay schedule every 28 days. This allows you 2 classes per week, accessing regularly scheduled classes in Studio 1 and Studio 2. This membership excludes guest teachers, workshops, retreats, teacher training or other special events.
Membership fees will be charged to your credit card or bank account once per fortnight via a third party biller Ezidebit. No additional transaction fees are charged for auto-debits.
It is your responsibility to ensure there are sufficient funds available to cover the fortnightly auto-debit. Should a payment be declined for any reason, Phoenix Yoga Studios reserves the right to process payment at anytime to settle any debt owed.
4. Failed transactions: If your auto-debit is directly from your bank account and is declined or has insufficient funds, the transaction will fail and yields additional bank costs. Unfortunately, Ezidebit is unable to absorb these costs and applies a $14.80 fee for these failed transactions. If your auto-debit is from a credit or debit card and is declined or has insufficient funds a charge of $5 will be added to your account for each failed attempt.
The terms and conditions of our third party biller Ezidebit form a binding component of your membership agreement. They can be found in hard copy at reception or on the bottom left of our website www.phoenixyogastudios.com.au titled Ezidebit T&C’s.
5. Phoenix Yoga Studios is in no way responsible for additional bank fees that you may incur from your bank. Bank fees are under the terms and conditions of contractual agreements that lie between you and your bank.
6.If an auto debit cannot be made for any reason, Phoenix Yoga Studios may in its absolute discretion, process payment anytime after the due date upon receipt of sufficient monies in your account.
7. If auto-debit payments fail, Phoenix Yoga Studios may in its absolute discretion cancel the membership.
8. At the end of 4 weeks: After 4 consecutive weeks, the membership will automatically continue on a 28 day basis until you opt to terminate the membership. Membership termination may be done online via your account at anytime. Go to: https://phoenixyogastudios.com.au/cancel-my-membership/
Terminations will not be accepted via Facebook, phone, email or any other medium.
9. Suspensions: After the first 4 weeks of this membership, the membership may be suspended via a written request via email to hello@phoenixyogastudios.com.au for a minimum of one week (7 days). Suspensions must be made in 7-day increments only. i.e. 1 week, 2 weeks, 3 weeks, 4 weeks – maximum 12 weeks per year. Phoenix Yoga Studios cannot pro-rate day usage. We require up to 7 days notice prior to the suspension date request. Suspensions will not be accepted via Facebook, phone or any medium other than email.
10. Booking etiquette: Please late cancel if you are unable to attend a class to make your place available to others. Cancellation may be made via the online booking system or mobile app up to 2 hours before a class with out penalty. Cancellations will not be accepted via phone or email. If you do not attend a booked session or cancel within the early cancel window (of 2 hours) you will be charged $15 for the class, and the class from your membership will be returned to use at a later time.
11. No entry is permitted after the class-start time and leaving class early is only permitted in an emergency.
12. Memberships may not be shared. Anyone caught sharing memberships will be denied entry and forfeit their membership permanently.
13. Queries: All queries in regards to the contract are to be addressed in writing to hello@phoenixyogastudios.com.au and will be answered via email to ensure validity. The studio is not responsible for agreements made orally or outside of this correspondence including teachers and reception staff.
1. Every possible effort is made to deliver classes and services on time as advertised. However, the schedule is subject to change or cancellation with out notice. Phoenix Yoga Studios is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason.
2. The minimum term is 4 consecutive weeks (28 days). No suspensions within the first 4 weeks.
3. Fees: Unlimited Membership is $160 on an autopay schedule every 28 days. This allows you 2 classes per week, accessing regularly scheduled classes in Studio 1 and Studio 2. This membership excludes guest teachers, workshops, retreats, teacher training or other special events.
Membership fees will be charged to your credit card or bank account once per fortnight via a third party biller Ezidebit. No additional transaction fees are charged for auto-debits.
It is your responsibility to ensure there are sufficient funds available to cover the fortnightly auto-debit. Should a payment be declined for any reason, Phoenix Yoga Studios reserves the right to process payment at anytime to settle any debt owed.
4. Failed transactions: If your auto-debit is directly from your bank account and is declined or has insufficient funds, the transaction will fail and yields additional bank costs. Unfortunately, Ezidebit is unable to absorb these costs and applies a $14.80 fee for these failed transactions. If your auto-debit is from a credit or debit card and is declined or has insufficient funds a charge of $5 will be added to your account for each failed attempt.
The terms and conditions of our third party biller Ezidebit form a binding component of your membership agreement. They can be found in hard copy at reception or on the bottom left of our website www.phoenixyogastudios.com.au titled Ezidebit T&C’s.
5. Phoenix Yoga Studios is in no way responsible for additional bank fees that you may incur from your bank. Bank fees are under the terms and conditions of contractual agreements that lie between you and your bank.
6.If an auto debit cannot be made for any reason, Phoenix Yoga Studios may in its absolute discretion, process payment anytime after the due date upon receipt of sufficient monies in your account.
7. If auto-debit payments fail, Phoenix Yoga Studios may in its absolute discretion cancel the membership.
8. At the end of 4 weeks: After 4 consecutive weeks, the membership will automatically continue on a 28 day basis until you opt to terminate the membership. Membership termination may be done online via your account at anytime. Go to: https://phoenixyogastudios.com.au/cancel-my-membership/
Terminations will not be accepted via Facebook, phone, email or any other medium.
9. Suspensions: After the first 4 weeks of this membership, the membership may be suspended via a written request via email to hello@phoenixyogastudios.com.au for a minimum of one week (7 days). Suspensions must be made in 7-day increments only. i.e. 1 week, 2 weeks, 3 weeks, 4 weeks – maximum 12 weeks per year. Phoenix Yoga Studios cannot pro-rate day usage. We require up to 7 days notice prior to the suspension date request. Suspensions will not be accepted via Facebook, phone or any medium other than email.
10. Booking etiquette: Please late cancel if you are unable to attend a class to make your place available to others. Cancellation may be made via the online booking system or mobile app up to 2 hours before a class with out penalty. Cancellations will not be accepted via phone or email. If you do not attend a booked session or cancel within the early cancel window (of 2 hours) you will be charged $15 for the class.
11. No entry is permitted after the class-start time and leaving class early is only permitted in an emergency.
12. Memberships may not be shared. Anyone caught sharing memberships will be denied entry and forfeit their membership permanently.
13. Queries: All queries in regards to the contract are to be addressed in writing to hello@phoenixyogastudios.com.au and will be answered via email to ensure validity. The studio is not responsible for agreements made orally or outside of this correspondence including teachers and reception staff.
1. Every possible effort is made to deliver classes and services on time as advertised. However, the schedule is subject to change or cancellation with out notice. Phoenix Yoga Studios is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason.
2. The minimum term is 26 consecutive weeks.
3. Fees: Unlimited Membership is $70 on an autopay schedule every 14 days. This allows you unlimited classes, accessing regularly scheduled classes in Studio 1 and Studio 2. This membership excludes guest teachers, workshops, retreats, teacher training or other special events.
Membership fees will be charged to your credit card or bank account once per fortnight via a third party biller Ezidebit. No additional transaction fees are charged for auto-debits.
It is your responsibility to ensure there are sufficient funds available to cover the fortnightly auto-debit. Should a payment be declined for any reason, Phoenix Yoga Studios reserves the right to process payment at anytime to settle any debt owed.
4. Failed transactions: If your auto-debit is directly from your bank account and is declined or has insufficient funds, the transaction will fail and yields additional bank costs. Unfortunately, Ezidebit is unable to absorb these costs and applies a $14.80 fee for these failed transactions. If your auto-debit is from a credit or debit card and is declined or has insufficient funds a charge of $5 will be added to your account for each failed attempt.
The terms and conditions of our third party biller Ezidebit form a binding component of your membership agreement. They can be found in hard copy at reception or on the bottom left of our website www.phoenixyogastudios.com.au titled Ezidebit T&C’s.
5. Phoenix Yoga Studios is in no way responsible for additional bank fees that you may incur from your bank. Bank fees are under the terms and conditions of contractual agreements that lie between you and your bank.
6. If an auto debit cannot be made for any reason, Phoenix Yoga Studios may in its absolute discretion, process payment anytime after the due date upon receipt of sufficient monies in your account.
7. If auto-debit payments fail for 2 weeks or more, Phoenix Yoga Studios may in its absolute discretion cancel the membership.
8. At the end of the contract: After 26 consecutive weeks, the membership will automatically continue on a fortnightly basis until Phoenix Yoga Studios is advised by you via email (hello@phoenixyogastudios.com.au) to terminate the membership. Up to 7 days notice is required to process terminations. Terminations will not be accepted via Facebook, phone or any medium other than email.
9. Suspensions: After the first 8 weeks of this membership, the membership may be suspended via a written request via email to hello@phoenixyogastudios.com.au for a minimum of one week (7 days). Suspensions must be made in 7-day increments only. i.e. 1 week, 2 weeks, 3 weeks, 4 weeks – maximum 12 weeks per year. Phoenix Yoga Studios cannot pro-rate day usage. We require up to 7 days notice prior to the suspension date request. Suspensions will not be accepted via Facebook, phone or any medium other than email.
10. Early Cancellation Policy: You may cancel your membership at any time. However, if you terminate before the initial 26 weeks, the termination fee is 25% of remaining contract plus $50 admin fee.
11. Booking etiquette: Please late cancel if you are unable to attend a class to make your place available to others. Cancellation may be made via the online booking system or mobile app up to 2 hours before a class with out penalty. Cancellations will not be accepted via phone or email. If you do not attend a booked session or cancel within the early cancel window (of 2 hours) you will be charged $15 for the class, and the class from your membership will be returned to use at a later time.
12. No entry is permitted after the class-start time and leaving class early is permitted in an emergency.
13. Memberships may not be shared. Anyone caught sharing memberships will be denied entry and forfeit their membership permanently.
14. Queries: All queries in regards to the contract are to be addressed in writing to hello@phoenixyogastudios.com.au and will be answered via email to ensure validity. The studio is not responsible for agreements made orally or outside of this correspondence including teachers and reception staff.