phoenix yoga studios ringwood

Phoenix Yoga Studios Student Terms and Conditions

General Notes

  1. Phoenix Yoga Studios reserves the right to refuse entry.
  1. Every possible effort is made to deliver classes and services on time as advertised. However, the schedule is subject to change or cancellation with out notice. Phoenix Yoga Studios is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason.
  1. The door to the studio is locked at the beginning of each class for safety and security. No late entry is permitted.
  1. Phoenix Yoga Studios is not responsible for the safekeeping of your belongings.
  1. All purchases are final. Phoenix Yoga Studios does not offer refunds on services or products for change of mind, user error, injury, illness, change of address or any other reason.
  1. All passes and memberships are non-transferable.
  1. Passes and memberships may not be shared. Anyone caught sharing memberships will be denied entry and forfeit their pass or membership permanently.
  1. Please late cancel if you are unable to attend a class to make your place available to others. Cancellation may be made via the online booking system or mobile app up to 30 minutes before a class with out penalty. Cancellations will not be accepted via phone or email. If you do not attend a booked session or cancel within the early cancel window you will be charged for the class. Members or Trial Membership holders will not be able to book another class on the same day. Members and intro pass holders will have their booking privileges suspended if they no show or late cancel two classes in any two week period.
  1. No entry is permitted after the class-start time. You may only leave a class early under emergency circumstances, as the building is located for safety and security during class.
  1. Gift cards can be redeemed for classes, memberships or products. They are not redeemable for cash.
  1. In attending classes at Phoenix Yoga Studios, you agree that neither you, your heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Phoenix Yoga Studios or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.
  1. Fees may increase from time to time to reflect increases in costs.
  1. Please arrive at least ten minutes before class, as there is no late admittance. The studios are open 30 minutes before class start times.
  1. Check-in at reception for all classes.
  1. No personal belongings in the Yoga studios other than water and towel. There are pigeon holes in the Yoga studios for small items such as keys, wallets and phones. Please ensure that your phone is switched to airplane mode, or completely off.
  1. No glass water bottles.
  1. Listen carefully to the teacher’s instructions.
  1. You may lie down at any time to take rest, but commit to staying in the room for the entire class.
  1. If you have hired a mat please wipe it down with products provided and also the space surrounding your mat if you have sweated a bit.

30 Day Intro

  1. This membership is available to new students to Phoenix Yoga Studios only.
  1. Only one Intro Membership per person.
  1. The 30 Day Intro is valid for 30 days as stated on purchase. The activation date is the date of the first class booked or attended on the pass.
  1. This membership allows you unlimited regularly scheduled classes in Studio 1 and Studio 2, but excludes guest teachers, workshops, retreats, teacher training or other special events.
  1. No refunds, transfers, suspensions or extensions are offered on the one month intro membership for any reason.
  1. Memberships may not be shared or transferred for any reason at any time. Anyone sharing memberships and does so expressly without the consent of Phoenix Yoga Studios will be denied all future entry and forfeit their membership.
  1. Booking etiquette: Please late cancel if you are unable to attend a class to make your place available to others. Cancellation may be made via the online booking system or mobile app up to 30 minutes before a class with out penalty. Cancellations will not be accepted via phone or email. If you do not attend a booked session or cancel within the early cancel window you will be charged for the class. Members or Trial Membership holders will not be able to book another class on the same day. Members and intro pass holders will have their booking privileges suspended if they no show or late cancel two classes in any two week period.
  1. No entry is permitted after the class start time and leaving class early is strongly discouraged.

Single Class

  1. Single classes expire in 6 months of purchase.
  1. No refunds, transfers, suspensions or extensions are offered on unused passes due to illness, user error, injury, change of address or any other reason.
  1. Booking etiquette: Please late cancel if you are unable to attend a class to make your place available to others. Cancellation may be made via the online booking system or mobile app up to 30 minutes before a class with out penalty. Cancellations will not be accepted via phone or email. If you do not attend a booked session or cancel within the early cancel window you will be charged for the class. Members or Trial Membership holders will not be able to book another class on the same day. Members and intro pass holders will have their booking privileges suspended if they no show or late cancel two classes in any two week period.

10 Class Pass

  1. 10 class passes expire in 4 months of the activation of the pass. The activation date is the date of the first class booked or attended on the pass.
  1. No refunds, transfers, suspensions or extensions are offered on unused portions of passes due to illness, user error, injury, change of address or any other reason.
  1. Booking etiquette: Please late cancel if you are unable to attend a class to make your place available to others. Cancellation may be made via the online booking system or mobile app up to 30 minutes before a class with out penalty. Cancellations will not be accepted via phone or email. If you do not attend a booked session or cancel within the early cancel window you will be charged for the class. Members or Trial Membership holders will not be able to book another class on the same day. Members and intro pass holders will have their booking privileges suspended if they no show or late cancel two classes in any two week period.
  1. If you have added a donation to your 10 Class Pass, this payment will be used to provide funding for charitable organisations chosen by both Phoenix Yoga Studios and sometimes students. These organisations will be within Australia, but may provide services outside Australia. This payment is non-refundable.

1 Month Unlimited Pass

  1. 1 month passes expire 1 month after the activation of the pass. The activation date is the date of the first class booked or attended on the pass.
  1. No refunds, transfers, suspensions or extensions are offered on unused portions of passes due to illness, user error, injury, change of address or any other reason.
  1. Booking etiquette: Please late cancel if you are unable to attend a class to make your place available to others. Cancellation may be made via the online booking system or mobile app up to 30 minutes before a class with out penalty. Cancellations will not be accepted via phone or email. If you do not attend a booked session or cancel within the early cancel window you will be charged for the class. Members or Trial Membership holders will not be able to book another class on the same day. Members and intro pass holders will have their booking privileges suspended if they no show or late cancel two classes in any two week period.
  1. If you have added a donation to your 1 Month Unlimited Pass, this payment will be used to provide funding for charitable organisations chosen by both Phoenix Yoga Studios and sometimes students. These organisations will be within Australia, but may provide services outside Australia. This payment is non-refundable.

7 Month Unlimited Membership

  1. Every possible effort is made to deliver classes and services on time as advertised. However, the schedule is subject to change or cancellation with out notice. Phoenix Yoga Studios is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason.
  1. The minimum term is 7 consecutive months.
  1. The $66 per fortnight (full price) auto debit membership allows you unlimited regularly scheduled classes in Studio 1 and Studio 2. This membership excludes guest teachers, workshops, retreats, teacher training or other special events.
  1. Membership fees will be charged to your credit card or bank account once per fortnight via a third party biller. No additional transaction fees are charged for auto-debits.
  1. It is your responsibility to ensure there are sufficient funds available to cover the fortnightly auto-debit. Should a payment be declined for any reason, Phoenix Yoga Studios reserves the right to process payment at anytime to settle any debt owed. If an auto-debit is declined due to insufficient funds, the transaction will fail which requires additional administration and yields additional bank costs. Unfortunately, Ezidebit is unable to absorb these costs and applies a $11.90 fee for these failed transactions. This fee is debited 7 days after the failed payment.
  1. The terms and conditions of our third party biller Ezidebit form a binding component of your membership agreement. They can be found in hard copy at reception or on the bottom left of our website www.phoenixyogastudios.com.au titled Ezidebit T&C’s.
  1. Phoenix Yoga Studios is in no way responsible for additional bank fees that you may incur from your bank. Bank fees are under the terms and conditions of contractual agreements that lie between you and your bank.
  1. If an auto debit cannot be made for any reason, Phoenix Yoga Studios may in its absolute discretion, process payment anytime after the due date upon receipt of sufficient monies in your account.
  1. If auto-debit payments fail for 2 weeks or more, Phoenix Yoga Studios may in its absolute discretion cancel the membership.
  1. After 7 consecutive months, the membership will automatically continue on a fortnightly basis until Phoenix Yoga Studios is advised by you via email (hello@phoenixyogastudios.com.au) to terminate the membership. 48 hours notice is required to process cancellations. Cancellations will not be accepted via Facebook, phone or any medium other than email.
  1. Suspensions: After the first 4 weeks of this membership, the membership may be suspended via a written request via email to hello@phoenixyogastudios.com.au for a minimum of one week (7 days) and a maximum of 4 weeks (within the 7 month term). Suspensions may not be more than 6 weeks within each 12 month cycle of this membership. Suspensions must be made in 7-day increments only. i.e. 1 week, 2 weeks, 3 weeks, 4 weeks. Phoenix Yoga Studios cannot pro-rate day usage. A 48-hour notice prior to the suspension date request is required to process the suspension. Suspensions will not be accepted via Facebook, phone or any medium other than email.
  1. Early Cancellation Policy: Cancellations may be made after the first 4 weeks of this membership. A $50 charge plus 25% of the remaining contract will apply if this contract is terminated early by the client.
  1. Booking etiquette: Please late cancel if you are unable to attend a class to make your place available to others. Cancellation may be made via the online booking system or mobile app up to 30 minutes before a class with out penalty. Cancellations will not be accepted via phone or email. If you do not attend a booked session or cancel within the early cancel window you will be charged for the class. Members or Trial Membership holders will not be able to book another class on the same day. Members and intro pass holders will have their booking privileges suspended if they no show or late cancel two classes in any two week period.
  1. No entry is permitted after the class-start time and leaving class early is strongly discouraged.
  1. Memberships may not be shared. Anyone caught sharing memberships will be denied entry and forfeit their membership permanently.
  1. Queries: All queries in regards to the contract are to be addressed in writing to hello@phoenixyogastudios.com.au and will be answered via email to ensure validity. The studio is not responsible for agreements made orally or outside of this correspondence including teachers and reception staff.

7 Month 2 Class/Week Membership

  1. Every possible effort is made to deliver classes and services on time as advertised. However, the schedule is subject to change or cancellation with out notice. Phoenix Yoga Studios is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason.
  1. The minimum term is 7 consecutive months.
  1. The $56 per fortnight auto debit membership allows you 2 classes a week on regularly scheduled classes in Studio 1 and Studio 2. This membership excludes guest teachers, workshops, retreats, teacher training or other special events.
  1. Membership fees will be charged to your credit card or bank account once per fortnight via a third party biller. No additional transaction fees are charged for auto-debits.
  1. It is your responsibility to ensure there are sufficient funds available to cover the fortnightly auto-debit. Should a payment be declined for any reason, Phoenix Yoga Studios reserves the right to process payment at anytime to settle any debt owed. If an auto-debit is declined due to insufficient funds, the transaction will fail which requires additional administration and yields additional bank costs. Unfortunately, Ezidebit is unable to absorb these costs and applies a $11.90 fee for these failed transactions. This fee is debited 7 days after the failed payment.
  1. The terms and conditions of our third party biller Ezidebit form a binding component of your membership agreement. They can be found in hard copy at reception or on the bottom left of our website www.phoenixyogastudios.com.au titled Ezidebit T&C’s.
  1. Phoenix Yoga Studios is in no way responsible for additional bank fees that you may incur from your bank. Bank fees are under the terms and conditions of contractual agreements that lie between you and your bank.
  1. If an auto debit cannot be made for any reason, Phoenix Yoga Studios may in its absolute discretion, process payment anytime after the due date upon receipt of sufficient monies in your account.
  1. If auto-debit payments fail for 2 weeks or more, Phoenix Yoga Studios may in its absolute discretion cancel the membership.
  1. After 7 consecutive months, the membership will automatically continue on a fortnightly basis until Phoenix Yoga Studios is advised by you via email (hello@phoenixyogastudios.com.au) to terminate the membership. 48 hours notice is required to process cancellations. Cancellations will not be accepted via Facebook, phone or any medium other than email.
  1. Suspensions: After the first 4 weeks of this membership, the membership may be suspended via a written request via email to hello@phoenixyogastudios.com.au for a minimum of one week (7 days) and a maximum of 4 weeks (within the 7 month term). Suspensions may not be more than 6 weeks within each 12 month cycle of this membership. Suspensions must be made in 7-day increments only. i.e. 1 week, 2 weeks, 3 weeks, 4 weeks. Phoenix Yoga Studios cannot pro-rate day usage. A 48-hour notice prior to the suspension date request is required to process the suspension. Suspensions will not be accepted via Facebook, phone or any medium other than email.
  1. Early Cancellation Policy: Cancellations may be made after the first 4 weeks of this membership. A $50 charge plus 25% of the remaining contract will apply if this contract is terminated early by the client.
  1. Booking etiquette: Please late cancel if you are unable to attend a class to make your place available to others. Cancellation may be made via the online booking system or mobile app up to 30 minutes before a class with out penalty. Cancellations will not be accepted via phone or email. If you do not attend a booked session or cancel within the early cancel window you will be charged for the class. Members or Trial Membership holders will not be able to book another class on the same day. Members and intro pass holders will have their booking privileges suspended if they no show or late cancel two classes in any two week period.
  1. No entry is permitted after the class-start time and leaving class early is strongly discouraged.
  1. Memberships may not be shared. Anyone caught sharing memberships will be denied entry and forfeit their membership permanently.
  1. Queries: All queries in regards to the contract are to be addressed in writing to hello@phoenixyogastudios.com.au and will be answered via email to ensure validity. The studio is not responsible for agreements made orally or outside of this correspondence including teachers and reception staff.

Memberships with Donation

  1. The same terms and conditions are applied for each of the 7 month contracts (listed above). However, the donation portion of a membership may be stopped at any time within the duration of the membership.
  1. The donation payment will be used to provide funding for charitable organisations chosen by both Phoenix Yoga Studios and sometimes students. These organisations will be within Australia, but may provide services outside Australia. This payment is non-refundable.

Treatments

  1. Treatment passes expire in 3 months of purchase. Gift Cards for a Treatment expire in 6 months of purchase.
  1. No refunds, transfers, suspensions or extensions are offered on unused passes due to illness, user error, injury, change of address or any other reason.
  1. Booking etiquette: Please book before 24hours of the time you wish to receive your Treatment.
  1. Cancellations: Must be made prior to 24hours of your booking time to organize a rescheduling. If a cancellation is made within the 24hours of your booking Phoenix Yoga Studios reserves the right to deny a reschedule or refund of the service.

Gift Cards

  1. All Gift Cards expire 6 months from the date of purchase.
  1. No refunds, transfers, suspensions or extensions are offered on unused passes due to illness, user error, injury, change of address or any other reason.
  1. Booking etiquette: Please book before 24hours of the time you wish to receive your service.
  1. Cancellations: Must be made prior to 24hours of your booking time to organize a rescheduling. If a cancellation is made within the 24hours of your booking Phoenix Yoga Studios reserves the right to deny a reschedule or refund of the service.