Last update: 4 May 2023
There are places at our sites where you can share your personal information with us and where you can communicate with others.
Phoenix Yoga Studios Pty Ltd (ACN 600 311 920) (we, our, us or Phoenix Yoga Studios) recognises that your privacy is very important to you. Providing your personal information is an act of trust that we take very seriously. We comply with the Privacy Act 1988 (Cth) (Privacy Act) and the applicable Privacy Principles in the Privacy Act when handling personal information. We will not sell, trade, give or rent any information obtained from you to a third party, unless you have specifically agreed to this occurring. Further Information can be found at the Government Privacy web site: www.privacy.gov.au.
Some sites let you register with us and sometimes registration is required before certain site features can be used.
We collect personal information for the purposes of delivering our products and services and communicating with Customers regarding our services through the Phoenix Yoga Studios website located at www.phoenixyogastudios.com.au (Website). We collect personal information:
- From users – when they register an enquiry, book a class through the online booking form or purchase a Phoenix Yoga Studios membership;
- From suppliers or third parties – when they are engaged to supply services to us, provide information to us or invoice us for the provision of services;
- When we receive enquiries through the Website and when the Website is otherwise accessed or used.
The kind of personal information we may collect will depend on who you are (e.g. a customer or supplier) and the nature of your interaction with us, and may include your full name, company name, email address, telephone number, credit card details, billing address, geographic location, IP address, survey responses, support queries, blog comments and social media handles (together ‘Personal Data’). If you do not provide us with all the information we request, we may not be able to deliver our services.
You may be assigned a site username and/or password. We use this to communicate with you and provide a personalised experience.
We do not knowingly collect Personal Data from anyone under 18 via the website. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.
You can review, correct, update or delete your Personal Data by either logging into your account and making the changes yourself or contacting us directly to do so.
Personally Identifiable Information: We use the information we collect to deliver our services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience.
Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.
Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymised forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.
Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.
Registered users and customers may receive newsletters or other email communications from us.
When you sign up for newsletters, we ask for contact information (name, email address, demographic and profile information). We use this information to learn about you so we can better serve you and to send e-newsletter announcements about our administration details.
We offer guests the choice to receive mailings from other organisations that we think you will like. Recipients of our mailings can unsubscribe by following instructions that appear at the end of the e-newsletter.
When you contact us, we retain your email and contact information to serve you best.
We may offer features where you can send information to others. We will use the contact information you enter so your friends will know who the message is coming from.
Our sites may offer interactive and community features (message boards, chat, email accounts, instant messaging, profiles, personal homepages, etc.). This information may be publicly available.
When you voluntarily disclose personal information (user name, email address, phone number) information can be collected and used by others. This may result in unsolicited communications.
Users are solely responsible for the content they share on public forums.
We may have contests, surveys and fundraisers on our sites.
When you participate, we request contact information (name, email address, mailing address, telephone number, demographic, and profile information).
We use the information to conduct the promotion (for example, to contact you if you are the winner).
We may partner with sponsors to offer contests, surveys and fundraisers, and may share your information with them so they can contact the winners and/or participants.
We may also use the information to send you newsletters and other information we think may be of interest. Recipients can unsubscribe by following instructions that may appear at the end of the email newsletter.
Our websites have features that automatically collect information and show personalised user preferences.
Cookies are used to make login to our sites easier (like remembering usernames and passwords) and to track movements to enhance your experience online.
If users reject cookies, they may be limited in using some areas of our sites.
For internal purposes, we may gather information (date, time, browser type, navigation history, and IP address) for our internal security audit log, trend analysis, system administration, and to gather demographic information.
We may share your information with others if you choose to let us.
We do not share your personal information with other companies. We only share it with our agents who provide service to you and agree to only use it for that purpose and promise to keep it secure and confidential.
Phoenix Yoga Studios Pty Ltd, including all its business units, subsidiaries, affiliates and sites, companies we may merge with (merging our assets, products, sites, operations, ect.) will also be able to access your data in order to continue to serve you.
We offer you opt-in and opt-out choices.
We use aggregate demographic information about our audience (like gender or geographic location, but not individual data) for marketing purposes and/or industry reporting.
We disclose information when required by law.
If your personal information changes, we will make that change in the system to stay current.
You can request, and we will provide you with access to, any personal information we hold about you (subject to any applicable legal exceptions). Please also let us know if you have any concerns or complaints about the way we are handling your personal information so we can address them.
If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of us then, in our sole discretion, we may transfer, sell or assign personal information collected to one or more relevant third parties.
Your security is extremely important to us. We store your personal information securely to protect it from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
Upon request, we will delete any information that you no longer want us to hold.
We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorised use or access. Credit card information is encrypted before transmission.
To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.
We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.
We may provide links to non-Phoenix Yoga Studios Pty Ltd sites.
We encourage you to review this policy from time to time.